Refund Policy
Refund policy
Shipping and Delivery Policy
At Metify homes, we strive to provide our customers with a seamless shopping experience. Please read our shipping and delivery policy carefully to understand our procedures.
1. Free Standard Shipping on First Order
We are excited to offer free standard shipping on your first order.
2. Missed Deliveries and Re-Shipment
In the event that a customer misses their delivery and the parcel is returned to us, the customer will be responsible for paying the delivery charges for re-shipment. Please ensure that you provide a valid shipping address and make arrangements to receive your delivery
3. Shipping Timeline
We aim to ship all orders within 5-15 working days from the date of purchase. However, please note that shipping times may vary due to unforeseen circumstances, such as weather conditions, high volumes of orders, or carrier delays. We will provide you with tracking information as soon as your order ships.
4. Third-Party Shipping Issues
In cases where shipping issues arise due to third-party carriers, we will work diligently to resolve the issue as quickly as possible. Please allow additional time for resolution, and we will keep you informed of any updates.
5. Damaged Items and Claims
If you receive a damaged item, please notify us within the same day of delivery or within 3 business days. This will enable us to assist you promptly. When reporting damaged items, please provide us with:
– Order number
– Description of the damage
– Photos of the damaged item(s)
6. Damage Claim Deadline
Please note that damage claims will not be accepted after 3 business days from the date of delivery. It is essential to inspect your order upon delivery and report any damages promptly.
7. Refund Policy
All sales are final. We do not offer refunds. However, we will work with you to resolve any issues with your order.
8. Exchange Policy
If you wish to exchange an item, please note that you will be responsible for paying the delivery charges for both the return and re-shipment. Please contact our customer service team to initiate the exchange process.
9. Prices
Metify homes reserves the right to adjust prices of the products at any time, without prior notice, due to fluctuations in import costs, market conditions, or other external factors. Prices may increase or decrease accordingly
10. Additional Terms
– We reserve the right to change our shipping and delivery policy at any time.
– We are not responsible for any delays or issues caused by circumstances beyond our control.
– By shopping with us, you acknowledge that you have read, understood, and agree to our shipping and delivery policy.
Metify Homes Sales, Delivery, and Claims Policy
At Metify Homes , we are committed to providing high-quality products and excellent customer service. Please carefully review the following policies regarding sale items, delivery, and claims:
1. Sale Items Policy
No Claims on Sale Items: Please note that no claims will be entertained for items purchased during a sale. Sale items are sold “as-is,” and we do not accept returns, exchanges, or refunds on these items.
Delivery Times for Sale Items: Sale items may take the same amount of time for delivery as specified on our website. Any delays related to sale items will be communicated, but we ask for your understanding as these delays are part of the sale process.
2. General Items Policy
Customer Responsibility for Delivery Charges: For non-sale items (general items), customers are responsible for all delivery charges. Delivery fees will be calculated during checkout and must be paid in full before shipment.
Delivery Date Commitments: We aim to deliver all general items within the specified time frame. However, no exceptions will be made for delays due to events, holidays (including Eid), or any other unforeseen circumstances. The delivery date provided at checkout is final, and customers are expected to be available for delivery on that date.
3. Product Inspection and Claims
Inspection Upon Arrival at Metify Homes Warehouse: Once the product arrives at the Metify Homes warehouse, our team will inspect the item for any signs of damage or use that may have occurred during transit or handling.
No Claims on Damaged or Used Items Post-Delivery: If an item is found to have damage or signs of use after delivery or if the customer attempts to reverse the order, no claims will be entertained. Customers are encouraged to inspect the item upon arrival and report any issues immediately.
4. General Terms
By purchasing from Metify Homes , you acknowledge and agree to the policies outlined above, including the delivery dates, charges, and the handling of claims.
Any exceptions or disputes will be handled as per the relevant consumer protection laws.
Thank you for choosing Metify Homes . We appreciate your understanding and cooperation. If you have any questions, please don’t hesitate to contact our customer service team.
Team Metify Homes
Thank you for choosing Decfair. If you have any questions or concerns about our shipping and delivery policy, please don’t hesitate to contact us.
Best regards,
Team Metify Homes
Metify Homes